What steps should we take if data appears to be missing or incorrect?

Steps if Data Appears Missing or Incorrect in POGO

1. Check Filters & Views First

• Make sure the right cohort, year group, subject, or date range is selected.
• Reset any filters in reports/dashboards (sometimes the data is there but hidden by filters).
• Confirm the correct academic year / term is being viewed.

2. Verify Input at Source

• Ask the teacher/staff member: “Was this data actually entered?”
• Check the input screens (marksheets, assessment grids, behaviour logs).
• If the data wasn’t entered, it’s not an error — it just needs recording.

3. Check Sync with MIS (if applicable)

• If POGO is pulling data from your school MIS (e.g., SIMS, Arbor, Bromcom, etc.):
  • Check the last sync date/time.
  • Make sure the MIS sync hasn’t failed (look for sync error messages or logs).
  • Run a manual sync if possible.

4. Confirm Permissions

• Sometimes users think data is missing, but their role doesn’t have permission to see it.

  Admin can check:

  • Does this role/user have visibility of that subject/year/class?
  • Are staff/parents assigned correctly?

5. Look for Duplicates or Wrong Links

• Sometimes pupils are assigned to the wrong group, or there are duplicate records.

  Check:

  • Correct class / year group assignment.
  • Student ID matches the MIS.

6. Audit Trail

• Use POGO’s audit log (if available) to see:
  • Who entered/edited the data.
  • When changes were made.
  • If data was deleted or overwritten.

7. Try Another Report

• Sometimes the “missing” data shows in a different report (e.g., it’s there in an assessment grid but not in the summary dashboard).
• If it appears elsewhere → it’s a reporting configuration issue, not lost data.

8. Escalate to Admin / Support

If you’ve ruled out filters, permissions, and MIS sync:

• Collect key info before contacting POGO support:
  • Pupil(s) affected
  • Subject / year group
  • Report name where data is missing
  • Screenshots of what you see
• Raise it with your school’s POGO admin first, then contact POGO support if needed. Email the POGO team for investigation - help@pogoprogress.co.uk

Best Practices to Prevent Issues

• Schedule regular MIS syncs (daily if possible).
• Train staff to enter data consistently (no leaving blank fields unless intentional).
• Keep roles and permissions up-to-date.
• Run spot checks after each major data entry window.