How do we reset passwords for staff or parents?

There are a few different ways of resetting passwords depending on whether you’re an admin, a staff member, or a parent.

Resetting Staff Passwords

1. Admin-Initiated Reset

1. Log in as an Admin.

   Navigate to Admin → Staff / Users.

   Find the staff member in the list.

   Click Reset Password (or similar option).

   POGO will typically:

   • Send a temporary password via email, OR
   • Allow you to set a new password manually.
2. Inform the staff member to log in and change the password immediately.

Tip: Always confirm the staff email is correct, as the reset link will go there.

2. Staff Self-Service

• Staff can click “Forgot Password?” on the POGO login page.
• Enter their email.
• Follow the link sent by POGO to reset the password.
• Works best if email addresses in POGO are up to date.

Resetting Parent Passwords

1. Parent Self-Service

• Parents can use the “Forgot Password?” link on the parent login page.
• Enter the email registered with POGO.
• POGO sends a reset link to that email.

2. Admin-Assisted Reset

• If a parent cannot access email or hasn’t received the link:
  1. Admin logs in → Admin → Parents / Users.
  2. Find the parent account.
  3. Click Reset Password.
  4. POGO either sends a temporary password or lets the admin set a new one.
• After resetting, advise the parent to change the password immediately.

Best Practices

• Encourage strong, unique passwords.
• Avoid sharing passwords directly; always use temporary links when possible.
• Keep a log of resets for auditing (optional, for compliance).
• Make sure email addresses are up-to-date — resets only work if the system can send the email.
• If multiple resets fail, check for email spam/junk folder issues.