What should we do if we encounter login issues?
Here’s a step-by-step guide for handling login issues with POGO Progress:
Step 1: Check Credentials
-
Make sure the email and password are entered correctly.
Passwords are case-sensitive.
If you’ve forgotten your password:
- Use the “Forgot Password?” link on the POGO login page.
- Follow the email instructions to reset.
- Confirm you are using the correct login portal (some schools have separate URLs for staff and parents).
Step 2: Browser & Device Checks
- Ensure you are using a supported browser (Chrome, Edge, Safari, Firefox).
- Clear browser cache & cookies, then try again.
- Disable browser extensions that might block scripts (ad blockers, privacy extensions).
- Try a different device to rule out local issues.
Step 3: Account Permissions
- If login fails repeatedly, check if your account is active:
- Admins can see status under Admin → Staff / Users.
- Inactive or incorrectly set roles may prevent login.
Step 4: Network & Firewall
- Ensure your school network allows access to POGO servers.
- Some firewalls or proxy settings may block login or scripts.
- Try connecting from a different network (home network, mobile data) to see if it works.
Step 5: Contact Admin
- If you still can’t log in:
- Contact your school POGO admin to check your account.
- They can reset your password or check role/permissions.
- Provide the exact error message to make troubleshooting faster.
Step 6: Contact POGO Support
- If the admin confirms your account is active and login still fails:
-
Reach out to POGO Support via the help section or support email.
Provide:
- Your school name
- User email
- Browser & device used
- Exact error message
-
Tips to Avoid Future Login Issues
- Use a password manager to store login credentials safely.
- Ensure your email account is up-to-date in POGO (important for resets).
- Regularly check account status if you are staff with multiple roles.
- Have a backup admin contact in case of sudden access problems.