How can we provide feedback or suggestions for platform improvements?

Ways to Submit Feedback or Suggestions

1. In-App Feedback / Support

• Many POGO instances have a “Help” or “Feedback” button in the admin or teacher interface.

  Click it and you can often:

  • Report a bug or issue.
  • Suggest a new feature.
• This usually goes directly to POGO’s support team.

2. Email POGO Support

• Use the official support email: help@pogoprogress.co.uk

  Include:

  • Your school name
  • Your role
  • Description of the issue or suggestion
  • Screenshots if relevant
  • Steps to reproduce (for bugs)

3. Contact Your POGO Account Manager

• Your school has a dedicated account manager, they are your direct link to the development/product team.
• They often log suggestions.
• Useful for strategic suggestions or requests that may require product changes.

4. Structured Feedback

When giving feedback, make it actionable:

• Feature requests: explain the desired outcome, how it would help your school, and any urgency.
• Bug reports: include step-by-step instructions, expected vs actual behaviour, browser/device used, and screenshots.
• Prioritisation: indicate if it’s critical, nice-to-have, or informational.